PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING OUR MOBILE OR WEB SERVICES.

By using the Kindredd Health platform, which includes the Kindredd Health Apps (for patients and healthcare professionals), various web portals (including the Kindredd internal admin portal, the health administrator portal, and the pharmaceutical and institutional data dashboards), and our website (collectively, the "Platform"), you accept and agree to be bound by and comply with these Terms of Use ("Terms"). If you do not accept or agree to these Terms, you must not use the Platform.
These Terms apply to all users including patients, healthcare professionals, health administrators, support partners, pharmaceutical representatives, and authorized third parties who access, install, download, or use the Platform in any way.

1. INTENDED USE

The Platform is intended to support a fully integrated, data-driven, patent-protected digital healthcare ecosystem that:
       (a) enables patients to view, manage, and share personal health records, medication adherence data, medical histories, appointment notes, and health trends;
       (b) provides access to locally relevant health education and peer-led support through the Diagnosis-Related Communities (DRC), where patients and health professionals can offer or receive wellness support, motivation, and health-related gifts;
       (c) enables secure communication between patients and verified healthcare providers, supporting care continuity and safe record collaboration;
       (d) allows healthcare professionals to manage call rosters, update patient records, engage in DRCs, monitor clinical progress, and maintain operational readiness;
       (e) allows health administrators to monitor facilities, rosters, compliance metrics, and digital records via web-based control panels;
       (f) provides pharmaceutical companies and institutional partners with access to anonymized, aggregated health trends and insights through a secure, compliant Data-as-a-Service (DaaS) framework;
       (g) operates under strict data protection and ethical design principles to empower and protect all users.

2. MODIFICATION OF THESE TERMS

Kindredd Health (Pty) Ltd ("Kindredd Health," "we," "us," or "our") reserves the right to change, amend, discontinue or update any part of the Platform or these Terms at any time. Notification of such changes will be communicated via the Platform. Continued use after changes constitutes acceptance of the updated Terms.

3. DURATION

Your agreement with Kindredd Health commences upon successful registration and remains valid indefinitely until terminated by either party with at least 30 days' written notice.

4. COMPLIANCE WITH LAWS

You agree to abide by all local, national, and international laws applicable to your use of the Platform, including data protection legislation such as POPIA (South Africa), GDPR (EU), HIPAA (where applicable), and the standards of your healthcare regulatory authority. You are solely responsible for obtaining the appropriate consents for the processing, disclosure, and sharing of patient data on the Platform. We do not assume responsibility for any misuse of sensitive or protected data.

5. REGISTRATION

To access the Platform, users must complete the full registration process by providing accurate and complete personal or professional information. By registering:
       (a) You confirm that the information provided is true, accurate, and complete;
       (b) You confirm that you are over the age of 18 and are authorized to use the Platform;
       (c) You acknowledge and permit Kindredd Health to verify the submitted information and credentials;
       (d) You accept responsibility for maintaining the confidentiality of your account and password;
       (e) You authorize us to access your contact list and/or address book with your permission to support enhanced features such as inviting colleagues or sharing information;
       (f) You acknowledge that use of the Platform may result in data charges, which remain your responsibility.

6. USE OF PLATFORM

By using the Platform, you represent and warrant that:
       - You are a verified user acting in your declared capacity (e.g. patient, health professional, administrator);
       - You will not create multiple accounts for fraudulent purposes;
       - You will not misuse, interfere with, or attempt to compromise Platform integrity;
       - You will comply with all intellectual property laws;
       - You will use the Platform in good faith for its intended healthcare and support purposes;
       - You understand and accept that certain services use device location, which you may disable in your settings.
Prohibited activities include, but are not limited to:
       - Hacking, phishing, spoofing, scraping, or intercepting communication not intended for you;
       - Reverse engineering or attempting to access the source code;
       - Sharing Platform analytics, performance data, or reverse-engineered components externally;
       - Using any part of the Platform for illegal or competitive purposes.
We reserve the right to deny or revoke access for violations of these Terms.

7. DIAGNOSIS-RELATED COMMUNITIES (DRC)

The DRC feature enables peer-to-peer health and wellness support within localized, diagnosis-specific communities. Users:
       - May give or receive tokens, motivational messages, or health-related support gifts;
       - Are expected to interact with dignity, privacy, and respect;
       - Must not misuse the platform to solicit, promote, or market unauthorized goods or services;
       - Accept that participation in DRCs does not replace formal medical care.

8. DATA CONSENT AND CONFIDENTIALITY

Users must:
       - Ensure that all patient-related data uploaded is accurate and lawful;
       - Obtain informed consent for the capture, sharing, or processing of health records;
       - Respect privacy and security standards as outlined in POPIA and applicable data laws.
Failure to comply may result in account suspension and potential legal consequences. Users agree to indemnify Kindredd Health against liabilities resulting from unauthorized data usage.

9. THIRD-PARTY SERVICES AND LINKS

The Platform may reference or integrate third-party websites or tools. These are provided for convenience only. Kindredd Health is not responsible for the accuracy, security, or conduct of such third-party services.

10. INTELLECTUAL PROPERTY

All content and intellectual property on the Platform, including trademarks, data structures, software, dashboards, user interfaces, and documentation, are owned or licensed by Kindredd Health. No right or license is granted except where explicitly stated.
Users may not:
       - Copy, republish, sell, distribute, or exploit Platform content;
       - Use any trademark, logo, or proprietary information without written authorization;
       - Frame or mirror any part of the Platform without express permission.

11. DISCLAIMERS

Kindredd Health provides digital tools for care support, communication, and data access. We do not:
       - Provide emergency response or real-time crisis care;
       - Act as a licensed provider of clinical diagnosis or prescription;
       - Assume liability for user-submitted data, care decisions, or interactions.
All health decisions remain the sole responsibility of licensed professionals in direct relationship with patients.

12. INDEMNITY

You agree to defend and indemnify Kindredd Health and its affiliates against all claims, damages, liabilities, and expenses arising out of:
       (a) Your breach of these Terms;
       (b) Misuse of the Platform or violation of applicable laws;
       (c) Inaccurate or unlawful data sharing;
       (d) Unauthorized use of patient or institutional information.

13. LIMITATION OF LIABILITY

Kindredd Health shall not be held liable for:
       - Any loss, damage, or harm arising from use of or inability to use the Platform;
       - Unavailability of services due to downtime, maintenance, or technical error;
       - Incidental or consequential damages caused by external systems or third parties;
       - User actions or content that violate these Terms.

14. GOVERNING LAW AND DISPUTES

These Terms are governed by South African law. Any disputes shall be resolved through arbitration as per the Arbitration Foundation of Southern Africa (AFSA) or its successor body. We reserve the right to pursue legal action in a court of our choosing where necessary.

15. NOTICES AND COMMUNICATIONS

Legal notices or correspondence should be addressed to:
Kindredd Health (Pty) Ltd
513 Aldbury Close, Cedar Creek Estate, Fourways, Johannesburg
Email: support@kindreddhealth.com
Service of notices is deemed effective:
       - Fourteen (14) days after posting via registered mail;
       - On delivery, if delivered by courier or by hand;
       - On dispatch, if sent electronically.

16. COSTS AND ASSIGNMENT

       - Users are responsible for legal costs resulting from a breach of these Terms.
       - You may not assign or transfer your rights or obligations without our written consent.
       - We may assign or transfer any of our rights without prior notice.
By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full.